Privacy Policy

Introduction

This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information’ (PII) is used online. PII, as described in US privacy law and information security, is information that can be used to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, and handle your PII.

Information We Collect:

We collect personal information including your name, address, email, phone number, payment details, and service preferences through our website, phone interactions, emails, and direct interactions during service delivery. We also collect information about prospective users from publicly and commercially available sources and third-party marketing initiatives, including marketing and sales generation information such as your social profile (e.g., LinkedIn), name, email address, physical address, phone number, and professional information.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

When We Collect Information:

We collect information from you when you register on our site, subscribe to a newsletter, enter a contest, enter a giveaway, fill out a form, or enter information on our site. Additionally, we collect information when you provide us with feedback on our products or services.

How We Use Your Information:

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

– To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

– To improve our website to better serve you.

– To allow us to better service you in responding to your customer service requests.

– To send periodic emails regarding your order or other products and services.

– To follow up with you after correspondence (live chat, email, or phone inquiries).

– To notify users of contests, giveaways, and offers.

 

How We Share Your Information:

We do not sell your personal information. However, we may share your data with third-party service providers who assist us in delivering our services, processing payments, and complying with legal obligations. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Service Providers: We engage third-party service providers and individuals to perform certain functions on our behalf. This includes cloud computing and storage services, IT services, payments processing, identity verification, event services, customer support, call recording, data analytics, and marketing services. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.

Business Advisors: We may disclose your personal information with professional advisors acting as service providers, processors, or controllers, including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

Affiliates: We may disclose your personal information to our affiliates within the Green Clean Janitorial corporate group as well as companies we may acquire in the future when they become part of the Green Clean Janitorial corporate group in accordance with this Privacy Notice.

How Long We Keep Your Information:

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we securely delete or anonymize it.

Marketing:

With your explicit consent, we may use your information to send you promotional materials and updates about our services. You have the right to opt-out of receiving marketing communications at any time by following the instructions provided in the communications or contacting us directly.

Cookies:

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and personalize content. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

– Help remember and process the items in the shopping cart.

– Understand and save user’s preferences for future visits.

– Keep track of advertisements.

– Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

– If you turn cookies off it will turn off some of the features of the site.

Security:

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits to ensure the highest level of protection. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

SMS Policy:

By providing your mobile number, you consent to receive SMS communications related to our services, including appointment reminders and promotional messages. Standard messaging and data rates may apply. You can opt-out of SMS communications at any time by replying with the word “STOP” or following the opt-out instructions in the message.

Changes to this Privacy Notice:

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google:

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

– Remarketing with Google Adwords

– Google Display Network Impression Reporting

– Demographics and Interests Reporting

– DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy law in the United States and have significantly influenced the development of data protection laws worldwide. Understanding these principles and how they should be implemented is crucial for complying with various privacy laws that protect personal information.

In line with Fair Information Practices, should a data breach occur, we will take the following responsive actions:

– We will notify you via email within 7 business days.

– We agree to the Individual Redress Principle, which ensures individuals have the right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that individuals have enforceable rights against data users and recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Contact Us:

If you have any questions or concerns about our privacy practices, please contact us using the information below:

Green Clean Janitorial

PO Box 91187  

Cleveland, OH 44101

877-737-3030

support@greencleanjanitorial.com

 

We are committed to addressing your inquiries and concerns promptly.

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